FAQ
- How do I know if the Finotec Trading Platform will work on my computer?
- How do I download the Finotec Trading Platform?
- Does the Platform work on Mac?
- Will my firewall prevent the Trading Platform from working?
- Can I change the skin/layout of the Finotec Trading Platform?
- Is my account summary displayed on the Trading Platform?
- Are my transactions secured?
- How “up-to-date” are the prices on the Trading Platform?
- Can I login to my account from a PC other than mine?
- How do I deposit money?
- I’m using another firewall than Windows and I’m having problems.
- My browser is apparently blocking the platform window.
- Will the Platform run on Windows versions other than the English one?
- Do I have an up-to-date java version?
Browse through the list of Finotec FAQs (Frequently Asked Questions) about the platform and more general issues and see if you can find the answer to your question.
GENERAL
How do I know if the Finotec Trading Platform will work on my computer?
If you have a PC using a Windows XP/2000 or newer version, you should be able to run our platform. For precise system requirements, please go to: Forex Trading Platform
Back to topHow do I download the Finotec Trading Platform?
Very easily! All you have to do is click the “download” button and follow the installation instructions. For more details, see our Forex Trading Platform Guide.
Back to topDoes the Platform work on Mac?
Of course! You just have to access the platform using the following URL: http://trading.finotec.com/fox.php
Back to topWill my firewall prevent the Trading Platform from working?
If you are using the Windows firewall, you shouldn’t have any problems downloading or using our platform. If you are using another firewall and experiencing problems, see “troubleshooting” below.
Back to topCan I change the skin/layout of the Finotec Trading Platform?
Yes! Once you are on the platform, you can rearrange the different screens according to your personal preferences and you can also change the skin.
Back to topIs my account summary displayed on the Trading Platform?
Yes. Finotec offers all-in-one trading. This means that everything from your account balance, to your open transactions, margin used, usable margin, P&L, live quotes and graphs is displayed on the platform screen.
Back to topAre my transactions secured?
With Finotec, your deposits and transactions are totally secured.
Back to topHow “up-to-date” are the prices on the Trading Platform?
Finotec provides instant trading through major liquidity providers. Transactions are executed on the price displayed from our price feed. Finotec prices are very competitive and we offer low spreads between the bid and ask prices (except in extreme market conditions).
Back to topCan I login to my account from a PC other than mine?
Yes, except that you probably won’t get the latest version of the platform if you login from a computer on which the platform wasn’t downloaded.
Back to topHow do I deposit money?
Through credit card (immediate) or bank transfer. For further details, see our Deposit Methods.
Back to topMy browser is apparently blocking the platform window.
Some browsers have pop-up blockers that prevent the platform window from opening. All you have to do is disable the pop-up blocker on your browser’s toolbar.
Back to topWill the Platform run on Windows versions other than the English one?
Theoretically, the Finotec Trading Platform is supposed to run on many international versions of Windows. However, if you are encountering problems, go to the Java icon in your Control Panel and click “settings.” In the location line, make sure that everything is written in English. If not, just copy the line and make a new folder in your C-drive.
Back to topDo I have an up-to-date java version?
Make sure you have the latest java version. If you are encountering problems with Java, go to Java in your control panel and remove all previous versions. Restart your computer and download the latest Java version for free.
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